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If your phone doesn't ring, the first think to verify is the Ring setting. You can also check the status of the Headset, the Handset and the Speaker.
If you have audio problem when calling In some cases, a phone can't update it's firmware or new configuration because the previous configuration is still present in caching.
Doing a factory reset of the device can be necessary to solve the problem.
Performing a basic reset of a Cisco IP phone provides us a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.Rebooting is a very useful first step to begin troubleshooting issues.We can simply unplug the IP phone from its power source to initiate the reboot.If your phone can't receive or make any call, it may be a registration related problem.You can check the phone status in the SMP interface (in Advanced menu) whether your phone is registered or not.