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Unfortunately, such operations can not be performed easily in the console EMC because SMTP address rewriting to lowercase letters for the console is not recognized as any change in the EMC console and the address is entered again as it was with capital letters.
You need to change letters to lowercase and in the same time add some sign (letter or digit) to address and save. After this operation, we need to re-edit the address and remove the appended character.
In this article you can read that: This problem may occur when the user’s primary SMTP address contains uppercase characters.
It is in our opinion a very strange behavior, because most e-mails rather on Microsoft Exchange servers are created so that the first letters of the name and the names are spelled with a capital letter.
In this guide, the relevant timings are explained and instructions are given in how you can directly force an update and resync, which can be very handy when troubleshooting or when you work in an Exchange environment which sees a lot of user mailbox mutations.
Use Cached Exchange Mode but without OABTo always work with the Online Address Book, even when you have Cached Exchange Mode enabled, you can set the following Registry key and value.
Key: All Users or any other object type such as All Contacts, All Groups or All Rooms.
When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.
This is called the Offline Address Book and is being generated on the Exchange server.