Usps parcel post tracking not updating

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He’s tried that, too — he filed an official complaint with the postal service as well as with the USPS inspector general, but neither resulted in a response.We’ve reached out to USPS to find out how and why this happens, and what consumers should do in a similar situation when all complaints have apparently reached deaf ears, but we have yet to hear back as of this posting. In the meantime, there doesn’t seem to be much Tony can do, other than continuing to remain vigilant for invisible mail carriers attempting to deliver invisible packages.“When a postal employee with access to the company’s internal tracking application looks at a tracking record such ‘scans’ will be listed as ‘system generated.’ ” A spokeswoman for USPS sent Consumerist the following statement, after getting in touch with Tony to resolve the situation: We are glad you bought this to our attention, and we regret the customer had this experience.The Postal Service expects our employees to always provide a high level of customer service.————————–ORIGINAL POST BELOW————————– Anyone who’s ever been anxiously awaiting the arrival of a promised package might know the sheer frustration of waiting around at home all day, only to check the tracking later and find that a carrier attempted delivery when you finally left the house.That’s what happened to Consumerist reader Tony — only he had video to prove that no one from USPS ever showed up, despite what the tracking information said online.

Our Consumer Affairs Office is following up with the customer and apologizing personally for the situation.UPDATE: A Consumerist reader who we’ll call Zack (not his real name) who says he worked for the USPS for 38 years wrote in with a possible explanation of what’s going on when the online tracking contradicts the reality.He also wished us luck in getting an answer from USPS, adds that employees often had problems getting usable response from headquarters.Just as he was about to finally leave for the post office at around , the mail carrier showed up and handed over his package — two hours after the tracking info says it was left on his front porch.“So now not only are they claiming they attempted delivery and left a notice they didn’t leave, but the next day they are also logging that they came back and specifically left it on my front porch when they haven’t, before finally hand delivering it,” Tony writes.

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